FAQs

My computer does not turn on, what do I do now?

First, check the computer's power cord to make sure it is completely plugged into the wall socket as well as completely plugged into the PC. Press the power button to reset it and see if that solves the problem.

My computer's power light is blinking red/orange, what do I do now?

In rare instances when trying to power on your computer, the power light may blink red/orange. This means that something went wrong internally and a technician needs to look at it. Kindly notify your supervisor and they will reach out to a technician to further assist you. 

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

There is no display on the monitor, what do I do now?

Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black, it's likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer.

What do I do if the image on the screen is distorted?

You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt, or broken. Once verified re-connect the monitor cable.

I get a 'no signal input' message, what do I do?

Verify that the monitor is properly connected in the back of the monitor as well as to the back of the computer. If the monitor appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the monitor. When connecting the cable in the back of the computer ensure the cable connection is tight. Most Computers will also have screw ends that can be screwed in to hold the connector in place. Restart after all connections are confirmed in place. 

There are black borders on my screen, what do I do?

If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor via buttons found at the front or bottom.

My headset is not being recognized by the computer, what should I do?

If you've plugged in your headset to the PC and not hearing any audio or the audio icon has a highlighted X(red), it means that the headset isn't recognized by the PC. First, you need to check the ports and see if maybe that port has malfunctioned. If changing the ports don't resolve the issue, restart the computer with the headset plugged in already, this should force the computer to register it on startup. If this still doesn't work, try another headset to see if the one you're using has defected. If confirmed that the headset isn't working, contact your supervisor and inform them of the issue.

The computer states "USB Device not recognized" when the headset is plugged in, what should I do?

If you get this error message, it means that something is wrong with the headset and it needs to be replaced. Contact your supervisor and inform them of the issue. 

Customers state that they aren't hearing me, what should I do?

First, you should make sure that your headset is plugged in properly. Check the sound settings and make sure that the mic is active. You can also check this on the following website: https://www.onlinemictest.com. If the mic isn't working, you'll need a replacement headset. Contact your supervisor and inform them of the issue. 

My headset has a short, what should I do?

If your headset's audio is breaking up, more than likely there is a short somewhere on the wire. Contact your supervisor and inform them of the issue to get the headset replaced. 

I'm unable to access Rocket.Chat, what should I do?

There are four possibilities as to why your Rocket.Chat isn't working and those are the following. Firstly, you are using the wrong link. The correct link to Rocket.Chat is http://192.168.2.198:3000/home. Secondly, your Google Chrome is on Proxy. Rocket.Chat can't be reached from a Proxy IP Address, therefore it should be opened in Firefox by easily copying and pasting the link. Thirdly, if you are an at-home worker, the VPN might not be on or running on your PC, kindly ensure that it is connected and try reloading the page again. The fourth reason would be that the Rocket.Chat server is down in the office and a technician has been notified and is working on getting it fixed.