❓ Frequently Asked Questions (FAQs)

1. What is cardholder data?

Cardholder data includes:

Credit/debit card number (PAN)

Cardholder name

Expiry date

Security codes (CVV)

2. Can I store card information on my computer?

❌ No. Storing cardholder data locally, in emails, or documents is strictly prohibited unless explicitly authorized.

3. What should I do if I receive sensitive card information?

📢 Immediately report it to the IT or your Immediate Supervisor

Do not save, forward, or process it.

4. What is a phishing email?

A phishing email is a fake message designed to trick you into:

Giving passwords

Clicking malicious links

Downloading harmful files

🚨 If unsure → Report it immediately.

5. Why do I need to follow these policies?

Because PCI compliance is mandatory, and failure to follow policies can:

Put customer data at risk

Lead to disciplinary action

Cause financial and legal consequences

6. How do I confirm I have read these policies?

At the end of each policy or training material, you will be required to:

✔ Review the content

✔ Click “Acknowledge” or confirm via the portal

7. Who do I contact if I have questions?

📩 Contact:

IT Department

Your Supervisor

✅ Final Reminder

Security is not just IT’s job it’s everyone’s responsibility.

WE SUPPORT. WE SOLVE. WE SECURE.